iPhone 5 owners report scuffs and scratches out of the box | The Verge
When Apple VP Phil Schiller took the stage on September 12th to talk about the company’s new iPhone 5 hardware he went on at length about the exacting level of precision that goes into its manufacture. But despite Apple's insistence that its tolerances are measured in microns, several iPhone 5 owners are reporting that their new devices are arriving with a variety of scuffs and scrapes out of the box (myself included, pictured above).
The company’s record-breaking sales numbers certainly don’t make it easy to guess at how widespread the issue is, but an informal poll in the MacRumors forums indicates that out of some 1260 respondents, more than a third are reporting some kind of damage. The source of the scuffs (pictured below) is anyone’s guess, but as All Things D points out, the iPhone 5’s case is made out of anodized (i.e., coated) aluminum, which, while being lighter than the stainless steel used in the iPhone 4 and 4S, is also softer and appears to be more susceptible to scratching. It's worth noting that HTC used a comparable oxidized finish for its One S handset — a phone whose users reported having similar cosmetic issues.
So far, Apple hasn't commented on the issue, but if you’re one of the unlucky buyers stuck with a scratched phone (and you’re not into the whole "worn in" look), it may be worth taking your device in to a local Apple Store and asking for an exchange. And if you haven't yet picked yours up, we'd suggest giving it a thorough look-over in the store before heading home with your new phone.
Apple Marketing SVP comments on iPhone 5 scratches and chips: ‘That is normal’ for aluminum products | 9to5Mac
We just received (and verified headers of) an email exchange from a 9to5Mac reader to Senior Vice President of Marketing Phil Schiller, where the Apple executive gave his take on the small amount of scratches and chips that black iPhone 5 users have experienced. Our reader noted his black iPhone 5 saw some “scuffs, scratches and marks” around the band, and he wondered if Apple had any plans to fix or address the issue. Schiller responded:
As found in some durability tests, the black iPhone 5′s back tends to scratch much easier than its glass-backed iPhone 4/4S predecessors. However, the aluminum back obviously stands up to drops much better than glass. When given the option, I would probably take the scratches.Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal.
We can also confirm Schiller is up and answering customer emails at 6:13 a.m. PST.
Meanwhile Average Apple User Intelligence shows again on macrumors, claiming that it isn't bad and it's a Nice feature
and you wonder why samsung uses very durable plastic.