Results 1 to 15 of 15

Activision Customer Support | Surprising

This is a discussion on Activision Customer Support | Surprising within the Call of Duty: Modern Warfare 3 forum, part of the C; So my friends were in a MW3 pre-game lobby and it wouldnt find a match so i got bored and ...

  1. #1
    Eat My PewPew Lasers! >.<
    FancyJesse's Avatar


    Join Date
    Sep 2011
    Location
    Los Angeles, CA
    Posts
    847
    Reputation
    42

    Activision Customer Support | Surprising

    So my friends were in a MW3 pre-game lobby and it wouldnt find a match so i got bored and while voice chatting with friends i decided to use the customer support to see if i will get an answer... (joking of course) But i wasn't expecting this




    Rad Niedzialkowski
    Tech Specialist Rad Niedzialkowski Reporting!

    Rad Niedzialkowski
    Hello Jesse, what can I help you with today ?

    Jesse
    hi

    Rad Niedzialkowski
    Hello, what's up ?

    Jesse
    why is it that i can't join a game with more than 3 people in my party. we're always stuck in the lobby

    Rad Niedzialkowski
    Are you playing a LAN, Private or regular multiplayer game ?

    Jesse
    regular multiplayer.

    Rad Niedzialkowski
    Is this the same players each time ?

    Jesse
    no, different

    Rad Niedzialkowski
    okay so you try to join a game, and the only time you can play is when there are only 2 people in your party and no more ?

    Jesse
    yeah, it takes forever to find a lobby when i have a certain amount of people.
    i thought it was because it was opening week of the game, but its been a month

    Rad Niedzialkowski
    Do you use a router ?

    Jesse
    yes, but it's a wired connection

    Rad Niedzialkowski
    is it a wireless connection ? Or is it through a modem/router combo ?

    Jesse
    combo

    Rad Niedzialkowski
    gotcha, also is this a cable connection or ADSL ?

    Jesse
    cable.

    Rad Niedzialkowski
    okay, so have you set up port forwarding on the router yet ? For MW 3.

    Jesse
    i don't use any sort of firewalls blocking the game. i never have issues while in game or using any other different CoD game though. this is the only game its happened it.
    also, even when i'm not the host of the lobby, my friends can't seem to connect as well.

    Rad Niedzialkowski
    MW 3 has stricter connections, also have you turned off your router's firewall completely ? All routers come with built in firewalls.

    Jesse
    right now i managed to find a match with friends. im just asking why does it take so long at times.

    Rad Niedzialkowski
    depends on your region, I know people in the county of Greece has a terrible time finding players since there aren't too many people playing the game in that country.
    Also it depends on the time of day as well.

    Jesse
    we're in the US.
    and it always tries to find a game of less than 50 ping. and never searches differently like in the other CoD games

    Rad Niedzialkowski
    where in the US ? 50 ping is really bad if you are in the US, that's more like Australia ping rates

    Jesse
    California, yeah idk why it can't find server when it searches under that criteria

    Rad Niedzialkowski
    It all comes back to your router. Your ping rate is terrible, and that's probably due to the router's firewall blocking the communication between your console and our servers.

    Jesse
    yeah, but im in a good lobby right now. it takes forever to find a match, but once it does. its smooth

    Rad Niedzialkowski
    The problems you are describing are usually caused by your router.

    Jesse
    then in that case, its all of my other friends router's then. because they have the same problem lol

    Rad Niedzialkowski
    more than likely if they haven't set up their routers to work with the game

    Jesse
    then how come at times it finds servers in no time?

    Rad Niedzialkowski
    less people trying to get through at the time, so there are less communication restrictions, basically your limitation is based on the flow of data

    Jesse
    hmm.. well lets say it's not our router's problem. what would be the problem?

    Rad Niedzialkowski
    bottlenecking caused by a slow infrastructure built by AT&T in the 1950's and never updated

    Jesse
    lol what does that mean?

    Rad Niedzialkowski
    we have an Internet slower than most third world countries

    Jesse
    the US?

    Rad Niedzialkowski
    but because most consumers in the US don't have a clue about technology the Internet Service Providers can get away with substandard services.
    yes the US

    Jesse
    so it can't be their servers? i know they patched them recently, kinda helped... but maybe they need to better it?

    Rad Niedzialkowski
    Which Country Has the World's Fastest Internet? [INFOGRAPHIC]
    The servers compensate for the slow internet but they can only do so much.

    Jesse
    eh, okay.. i guess i'll just deal with it.
    if i get annoyed, i'll just play Battlefield
    Thanks though.
    Nice to see someone here that actually knows English.

    Rad Niedzialkowski
    lol, very true. But check out Port Forwarding Guides Listed by Manufacturer and Model - PortForward.com , choose tour router and choose Call of Duty:Modern Warfare 3 and see if that helps.

    Jesse
    Will do. Thank
    Thanks*

    Rad Niedzialkowski
    you're very welcome, have a good one

    You
    have disconnected.
    It's just a flesh wound.

  2. #2
    Lvl 6 - Silver
    Frostmourne89's Avatar


    Join Date
    Sep 2011
    Location
    Brooklyn, New York
    Posts
    536
    Reputation
    1

    dont think ive ever come across customer service that spoke like that, so im not sure i believe this

  3. #3
    Kiwi Defender
    Nagflar's Avatar


    Join Date
    Sep 2011
    Location
    Vice City
    Posts
    6,570
    Reputation
    386

    The most interesting thing is the first link he provided. Who would have thought South Korea had the fastest internet of the world .

    Toggle Spoiler



    Social Group of the Year (2011, 2012): Platboy Online.
    Sig by Ramon, so praise the crap out of him.
    My posts can be humorous or serious, but it's up to you to decide which posts are which.

  4. #4
    Eat My PewPew Lasers! >.<
    FancyJesse's Avatar


    Join Date
    Sep 2011
    Location
    Los Angeles, CA
    Posts
    847
    Reputation
    42

    Quote Originally Posted by Frostmourne89 View Post
    dont think ive ever come across customer service that spoke like that, so im not sure i believe this
    i have nothing to gain by forcefully typing this. lol

    woulda took screenshots but it was those annoying scroll boxes
    It's just a flesh wound.

  5. #5
    Lvl 5 - Silver


    Join Date
    Oct 2011
    Location
    IL
    Posts
    379
    Reputation
    9

    Pretty cool actually. glad to see the support is there if its ever needed. He is right tho we do need faster internet in the US.

  6. #6
    Lvl 5 - Silver
    saumiyan's Avatar


    Join Date
    Sep 2011
    Location
    Norway
    Posts
    302
    Reputation
    0

    its actually suprising, nice
    PERFECT PLATINUM STREAK




  7. #7
    Crocodile Hunter
    Ac3stralian's Avatar


    Join Date
    Sep 2011
    Location
    Straya ****!
    Posts
    2,056
    Reputation
    178

    Quote Originally Posted by Nagflar View Post
    The most interesting thing is the first link he provided. Who would have thought South Korea had the fastest internet of the world .
    are you serious or just trolling?

    I thought it was common knowledge that South Korea has the best net... ive known that for years.....tho it could be cause my father is in I.T lol

    Sig by Apokolypz



  8. #8
    Kiwi Defender
    Nagflar's Avatar


    Join Date
    Sep 2011
    Location
    Vice City
    Posts
    6,570
    Reputation
    386

    Quote Originally Posted by Ac3dUd3- View Post
    are you serious or just trolling?

    I thought it was common knowledge that South Korea has the best net... ive known that for years.....tho it could be cause my father is in I.T lol
    As someone who doesn't care much about other people, I don't do research on how fast other countries' internet speed is, instead, I focus on bashing mine.

    Toggle Spoiler



    Social Group of the Year (2011, 2012): Platboy Online.
    Sig by Ramon, so praise the crap out of him.
    My posts can be humorous or serious, but it's up to you to decide which posts are which.

  9. #9
    Lvl 9 - Gold
    AizawaYuuichi's Avatar


    Join Date
    Sep 2011
    Posts
    1,014
    Reputation
    41

    Wow. I am super impressed with that CSR guy. Not only did he cover the basics quickly without acting like he was talking to an idiot, but he also linked you to a useful website and some bonus info. Can't ask for much more than that (except a magical fix to the problem).

  10. #10
    Lvl 6 - Silver
    Cpt-Redding's Avatar


    Join Date
    Sep 2011
    Location
    Durobrivae
    Posts
    405
    Reputation
    10

    Yeah in South Korea the average download speed is like 30 mb while in the UK there are campaigns just to get it up to 20 -.-

  11. #11
    Eat My PewPew Lasers! >.<
    FancyJesse's Avatar


    Join Date
    Sep 2011
    Location
    Los Angeles, CA
    Posts
    847
    Reputation
    42

    Yeah, I didn't expect this.
    Usually customer support just tells blames everything on my connection and they INSIST that it's my connection's problem.
    This guy actually helped and stuff.
    It's just a flesh wound.

  12. #12
    Lvl 4 - Silver
    RedBull's Avatar


    Join Date
    Nov 2011
    Location
    Switzerland
    Posts
    209
    Reputation
    2

    Romania has the second fastest Internet speeds on the planet, clocking in at 15.27 Mbps, and a trio of Eastern European countries round out the top five, Bulgaria, Lithuania and Latvia. The United States musters a very pedestrian 4.93 Mbps — good for 26th in the world — while China, home to the world’s largest Internet population, manages a dismal 1.96 Mbps.
    I'm feeling proud now

    Awesome Sig Made By BLADIAAAAAAA!!!!

  13. #13
    PRO Member
    kc1598's Avatar


    Join Date
    Sep 2011
    Location
    United Kingdom
    Posts
    502
    Reputation
    9

    Woah, he actually sounded he cared, that was amazing, however he may take personal pride in doing his job better than most other employers, and yeah portforward.com,I use that website, It's good

    Youtube.Com/Kc1597
    Signature By Djunglist (Sigs and Beyond)
    Avatar Edited By MAXTHUNDER

  14. #14
    Lvl 1 - Bronze

    Join Date
    Sep 2011
    Posts
    48
    Reputation
    0

    Quote Originally Posted by Hyro View Post
    Pretty cool actually. glad to see the support is there if its ever needed. He is right tho we do need faster internet in the US.
    Try playing a game where I live. There are times where I can't even play a game without the worst lag issues ever. Once I like bodyshotted a guy with a deagle twice. Not even an hitmarker.
    And here, there are campaigns to get the download speed to 10mb/s! Woooow, impressive speed.

  15. #15
    Lvl 7 - Gold
    stealthkiller22's Avatar


    Join Date
    Sep 2011
    Posts
    735
    Reputation
    6

    at least usa has fiber optics i dont think us has slow speeds there many providers you guys have that offer insane speeds

    in australia where i live it mostly copper everything slow compared to every other country our max speeds are horrible

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


All times are GMT -5. The time now is 05:02 AM.
Powered by vBulletin® Version 4.1.10
Copyright © 2018 vBulletin Solutions, Inc. All rights reserved.
Search Engine Optimization by vBSEO