Page 1 of 3 123 LastLast
Results 1 to 20 of 47

Sony Apologizes for Vita problems

This is a discussion on Sony Apologizes for Vita problems within the General PS Vita Discussion forum, part of the Everything PlayStation; Sony issues Playstation Vita apology | TG Daily After a firestorm of complaints surrounding the launch of Sony's new Playstation ...

  1. #1
    INTJ
    Ps360's Avatar


    Join Date
    Sep 2011
    Posts
    12,268
    Reputation
    310

    Sony Apologizes for Vita problems




    Sony issues Playstation Vita apology | TG Daily


    After a firestorm of complaints surrounding the launch of Sony's new Playstation Vita handheld, the company has responded, and is once again forced to eat humble pie.

    According to reports, around 300,000 Vita units were sold in its first two days, an impressive number for a Japanese launch.

    But many of those customers found themselves disappointed with their purchase, after the system experienced bugs ranging from screen freezes and touchscreen inputs that stopped working, to complete system crashes.

    Now Sony has stepped forward and admitted there are problems.

    "Currently, our information centre regarding PlayStation Vita as well as our usual customer service centre are receiving many enquiries," Sony wrote in a message on its Japanese Playstation website, according to a translation from the BBC.

    The message goes on to apologize to customers for long hold times for telephone customer service.

    Sony has issued a firmware update that it hopes will address some of the issues. In addition, "Some issues regarding PlayStation Vita can be addressed by simple procedures at home," the company said.

    This is of course not the first Playstation fiasco of the year. Sony was at the mercy of millions of angry PS3 owners several months ago when hacker managed to break into the online Playstation Network infrastructure, forcing Sony to shut down all PS3 online features for more than a month (the company originally promised the issue would be resolve in about a week).

    The Vita is due out in February for the US. Hopefully these kinks will be worked out before then.

  2. #2
    PRO Member
    [FnG] Unholy Eve's Avatar


    Join Date
    Sep 2011
    Location
    Newcastle upon Tyne, UK
    Posts
    409
    Reputation
    5

    Why are these issues never noticed before its sold to the masses?

    Surely the "testing" phase should have caught things like this.

  3. #3
    The only sane person here
    KingLazy's Avatar


    Join Date
    Sep 2011
    Location
    California
    Posts
    1,222
    Reputation
    25

    Quote Originally Posted by [FnG] Unholy Eve View Post
    Why are these issues never noticed before its sold to the masses?

    Surely the "testing" phase should have caught things like this.
    Who knows? Many new consoles and handhelds seem to have problems on their first day these days, like when my friend first got his 3DS, his screen turned black and wouldn't respond and had to send it to repairs.

  4. #4
    дурак
    Vulgar's Avatar


    Join Date
    Sep 2011
    Location
    Longview, WA
    Posts
    1,389
    Reputation
    109

    Yeah still not interested in the Vita, no matter how flowery your apology is. If you can't release a stable product on release day, than don't release it.
    Blank Friend Requests will be ignored and/or blocked
    My Checklist | My Trading Thread | My Youtube Channel
    "The oldest and strongest of emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown"

  5. #5
    Lvl 6 - Silver

    Join Date
    Sep 2011
    Posts
    410
    Reputation
    6

    I'd prefer less apologizing and more focusing on fixing the problems occurring.

  6. #6
    PRO Member
    Gauss's Avatar

    Join Date
    Sep 2011
    Posts
    1,243
    Reputation
    98

    Quote Originally Posted by [FnG] Unholy Eve View Post
    Why are these issues never noticed before its sold to the masses?

    Surely the "testing" phase should have caught things like this.
    Well, one of three things likely happened...

    1) The errors were found, but their risk analysis team deemed the error to be only seen by a certain number of users corresponding to something below what Sony deems an acceptable risk.

    This is probably the most likely based on my experience in the development process, granted I don't do things for Sony (nor any other small electronic manufacturer), but every major corporation has a version of one of 3 core development processes. All 3 of these have hefty testing phases, and for a company to really survive it needs that.

    I don't know Sony's exact numbers, but it usually is a number bracketed based on the expense it takes to fix it and the type of risk it poses. My guess is they are looking for less than 10 in 1000 on any given problem for it to be deemed "acceptable."

    Every company has this, doesn't matter whether you make games, consoles, cars, or umbrellas. If you make a product, you have a formula for risk analysis like this that has to do with product defects. Typically the assessment involves a group of risk analysts, engineers, and purchasing specialists. The three groups each report some key component (market risk, likely fixes/schedule, and costs) to executives who make these decisions. Various things factor into what is "acceptable," depending on industry, laws, target market, and customer expectations.

    My guess is one of the 3 groups probably screwed up, maybe the risk analysts under-estimated market risk... I don't know.

    2) The errors were found, their risk analysis team deemed them to be high risk errors, but the cost of fixing (either monetary or time-delay) was too high for Sony to delay the launch.

    This is the 2nd most likely event, and that is Sony deemed to the problem to be high risk, but not worth delaying the product. I hesitate to say this is the most likely, because I find it hard to believe something this show-stopping in terms of device usefulness would be permitted to fly. Not to mention, atleast according to rumors, this is a firmware fixable error... so it couldn't have had THAT big a schedule impact.

    Basically this would be Sony saying "yeah, more than X number in 1000 customers will see this error, but its so costly to our schedule we can't delay."

    3) The errors were not found.

    I find this one incredibly unlikely, but the reality is some companies don't have really good testing philosophies or they have testing philosophies that don't gel well with how their customer's use the product (see any Activision MP title)

    Typically this does not happen with hardware products though, because hardware has much more significant requirements since its (by definition) a physical object that can be held to well defined standards... And usually are by various standards committees (ISO for example). Hardware also, typically, has a much, much, much, much, much smaller test space than something like an MMO.

    Also, from what I can tell, the %s of customers are well within the typical test subset. We aren't talking about >1 in 1000.
    Gauss's Piracy Uncertainty Principle: When you pirate a game, that act inherently changes the results of what is to come after your pirating. You can't make any statement with any certainty regarding what would have happened had you not pirated the game.


    Gauss's Rating Rationale:
    0-1: A game whose very existence is abhorrent to all things creative and intelligent.
    2-4: A just plain bad game.
    5-6: A game that has alot of mistakes, but is atleast playable and has some enjoyable sections. Good for a rent.
    7: An average game, should be played at some point
    8: A good game, should buy at some point
    9: A great game, day-one purchase
    10: A game that goes above and beyond the generation, its transcendent.

  7. #7
    PRO Member


    Join Date
    Sep 2011
    Posts
    300
    Reputation
    3

    and sony fails again! glad that i hate the company but not the product that im using on it .

  8. #8
    Prayer Warrior
    Johnny_Sparx's Avatar


    Join Date
    Sep 2011
    Location
    USA
    Posts
    1,393
    Reputation
    79

    i hope they get all the bugs worked out before the us launch

    ps3trophies.com member since April 2009

  9. #9
    Retired TGT Member
    antoniosbandana's Avatar


    Join Date
    Sep 2011
    Location
    New Crackpack series :D
    Posts
    3,149
    Reputation
    119

    If you actually read the quote that Ps360 put up, you will see that Sony is NOT apologizing for errors with the system. They issued only one apology, and that was for long wait times for people calling their customer service center.

    Did anyone else notice this? Do yourselves a favor and read what Ps360 is citing rather than just assuming you know what's going on based on the thread titles.


  10. #10
    Negator
    DarkFox's Piss Bucket's Avatar


    Join Date
    Sep 2011
    Location
    29520
    Posts
    4,619
    Reputation
    818

    Is anyone really surprised?


    Avatar & Sig by djunglist care of Digital Terror // Elite TG bar fabricated by Luckay

  11. #11
    PRO Member
    [FnG] Unholy Eve's Avatar


    Join Date
    Sep 2011
    Location
    Newcastle upon Tyne, UK
    Posts
    409
    Reputation
    5

    After a quick second read it did click it was just for there call centre staff

  12. #12
    Retired TGT Member
    antoniosbandana's Avatar


    Join Date
    Sep 2011
    Location
    New Crackpack series :D
    Posts
    3,149
    Reputation
    119

    Quote Originally Posted by [FnG] Unholy Eve View Post
    After a quick second read it did click it was just for there call centre staff
    see, this guy got it. +Rep for you, sir.


  13. #13
    Resident PHD
    dr_mayus's Avatar


    Join Date
    Sep 2011
    Location
    Winnipeg
    Posts
    3,803
    Reputation
    459

    Another stupid thread another awesome trailer


    AWESOME SIG AND AVY BY ALISON CHECK OUT HER WORK HERE

  14. #14
    Eat My PewPew Lasers! >.<
    FancyJesse's Avatar


    Join Date
    Sep 2011
    Location
    Los Angeles, CA
    Posts
    848
    Reputation
    42

    Quote Originally Posted by antoniosbandana View Post
    If you actually read the quote that Ps360 put up, you will see that Sony is NOT apologizing for errors with the system. They issued only one apology, and that was for long wait times for people calling their customer service center.

    Did anyone else notice this? Do yourselves a favor and read what Ps360 is citing rather than just assuming you know what's going on based on the thread titles.
    true. i didn't read it all but i read the quoted part (sony part)
    there was no apology. lol
    It's just a flesh wound.

  15. #15
    Lvl 4 - Silver
    soulless94's Avatar


    Join Date
    Oct 2011
    Location
    Michigan, United States
    Posts
    255
    Reputation
    4

    this is sad beyond belief that the closer it gets to us release, the more i hear of a legend that was piled with trash

    still though, i have enough for it now and i guess we'll just have to see if it's still as worthy as i once thought

    but i seriously think since 2008 (the year they fully cut PS2 from PS3), Sony has been failing us on purpose, like they want to take themselves down and make us suffer along the way...still though, the way things are set up, this is still the only game system company i trust..
    Add me if you want (soulless94), as long as you don't randomly delete me for no reason
    If I randomly add you, it's because you're awesome...wanted an answer? There it is. =]
    -----
    Cops don't protect against mugging, abuse, or grand theft. I thought you should know how great your "protectors" are.
    -----
    Myanimelist - Ryxia6392

  16. #16
    Retired TGT Member
    antoniosbandana's Avatar


    Join Date
    Sep 2011
    Location
    New Crackpack series :D
    Posts
    3,149
    Reputation
    119

    Quote Originally Posted by FancyJesse View Post
    true. i didn't read it all but i read the quoted part (sony part)
    there was no apology. lol
    this guy gets it too! i'm regaining faith in the world


  17. #17
    The Bushiest Pig
    Bushpig94's Avatar


    Join Date
    Sep 2011
    Location
    Philadelphia suburbs
    Posts
    894
    Reputation
    33

    Hopefully the problems are fixed by the time the US/UK release date hits.

  18. #18
    PRO Member
    SideEffect's Avatar


    Join Date
    Sep 2011
    Location
    Near...
    Posts
    855
    Reputation
    49

    Cool thread title, bro.
    Last edited by SideEffect; 12-21-2011 at 05:12 PM.


    Sig by - ~ Avatar by - DaRe


    Zombie Killin' Business
    Are you a Professional Zombie Slayer? Join now!

    Side Project
    My (incomplete) checklist, and trophy guides.

    The GGA
    Sig Battles, SotW, SotM, and more!

    Got a YouTube Channel?
    Post it here!




  19. #19
    Lvl 9 - Gold
    Minarum's Avatar


    Join Date
    Sep 2011
    Location
    Your mom's bed, aka Houston, TX
    Posts
    1,102
    Reputation
    27

    Quote Originally Posted by [FnG] Unholy Eve View Post
    Why are these issues never noticed before its sold to the masses?

    Surely the "testing" phase should have caught things like this.
    Gauss already answered it, but option #1 or 3 of what he explained would be my guess. Same goes for video games and other products. You can only do so much testing but with only a few hundred to possibly a thousand testers running the same product, you're only going to find the smallest glitches and rarely run into the big problem. But when a product gets released and sells in mass numbers.... The bugs come out of the woodwork, some they may of known about, some that are completely new.

    Quote Originally Posted by antoniosbandana View Post
    If you actually read the quote that Ps360 put up, you will see that Sony is NOT apologizing for errors with the system. They issued only one apology, and that was for long wait times for people calling their customer service center.
    Which is probably the majority of people that had issues with their handheld. But my question is.... How many of these handhelds had issues? 100's? 1000's? 10's of 1000's? Obviously enough to make a news spot on it, but enough to scare people away from the device? Until I see numbers, it's only a minor problem.

  20. #20
    Retired TGT Member
    antoniosbandana's Avatar


    Join Date
    Sep 2011
    Location
    New Crackpack series :D
    Posts
    3,149
    Reputation
    119

    Quote Originally Posted by Minarum View Post
    Which is probably the majority of people that had issues with their handheld. But my question is.... How many of these handhelds had issues? 100's? 1000's? 10's of 1000's? Obviously enough to make a news spot on it, but enough to scare people away from the device? Until I see numbers, it's only a minor problem.
    I'm curious about this as well. I haven't pre-ordered my VITA yet and I'm still on the fence about it, so I hope information keeps rolling in for the next 8 weeks, enough for me to make up my mind.


Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


All times are GMT -5. The time now is 10:31 AM.
Powered by vBulletin® Version 4.1.10
Copyright © 2018 vBulletin Solutions, Inc. All rights reserved.
Search Engine Optimization by vBSEO